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FAQ's

Commonly Asked Questions

Find answers to frequently asked questions about our products, policies, and more to ensure you and your furry friend have all the information you need.

Q. What are your store working hours?

A. Our store is open Monday to Friday from 9 AM to 5 PM.

Q. When should I contact customer service?

A. Contact customer service for product questions, order assistance, or any issues. Our team is available during working hours.

Q. Are your products safe for pets?

A. Yes, all of our products are made from high-quality, non-toxic materials to ensure your pet's safety and comfort.

Q. How can I track my order?

A. Once your order is shipped, you will receive a tracking number via email. Use this number to track your order on our website or the carrier's site.

Q. What payment methods do you accept?

A. We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. You can choose your preferred method at checkout.
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Get in Touch

We're here to help! Whether you have questions about our products, need assistance with an order, or just want to share feedback, please fill out the form below and our team will get back to you promptly.




    Address

    No: 27, Old Gloucester
    Street, LONDON, WC1N 3AX, UNITED KINGDOM

    Contact Us
    We are Open

    Monday - Saturday : 09.00am to  5pm

    Sunday : Holiday

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