Shipping

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Shipping Information

At PawsitivelyFurry, we strive to provide a smooth and reliable shipping experience for our customers. Below you’ll find all the details about our shipping process.

1. Shipping Method

We ship all orders via Yunexpress International Express. This shipping method ensures that your items are delivered safely and efficiently.

2. Shipping Rates

A flat shipping rate of £17 applies to all orders. This fee covers the cost of shipping regardless of the size or weight of your order.

3. Delivery Times

  • Estimated delivery time: 9 to 15 days

Please note that delivery times are estimated and start from the date of dispatch. While we do our best to deliver within the stated time frame, unforeseen circumstances such as customs delays may affect the delivery time.

4. Order Processing

  • Orders are processed within 1-2 business days after payment is confirmed.
  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

5. Shipping Destinations

We currently offer shipping to multiple countries. If your country is not available during checkout, please contact us at support@pawsitivelyfurry.com, and we’ll do our best to assist you.

6. Tracking Your Order

After your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the Yunexpress tracking portal or any other tracking service that supports Yunexpress.

7. Customs and Duties

Please be aware that customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are not included in our shipping fee and are the responsibility of the customer. We recommend checking with your local customs office for more information.

8. Shipping Issues

If your order hasn’t arrived within the estimated delivery time, please check the tracking information provided. If there are any issues or delays with your shipment, please contact us at support@pawsitivelyfurry.com, and we’ll assist you in resolving the matter.

9. Contact Us

If you have any questions or concerns about shipping, please don’t hesitate to reach out to our customer service team: