Terms and Conditions

HomeTerms and Conditions

1. Introduction

Welcome to PawsitivelyFurry! These terms and conditions outline the rules and regulations for the use of our website and the purchase of products. By accessing this website or making a purchase, you accept these terms and conditions in full. If you disagree with any part of these terms, please do not use our website.

2. Company Information

3. Account Creation

Users can choose to create an account on our website, which allows for a faster checkout process and access to order history. However, creating an account is not mandatory for purchasing products. Users can also complete purchases as guests.

4. Products and Services

We offer a variety of pet toys and accessories. All products are subject to availability, and we reserve the right to limit the quantities of any products we offer. We also reserve the right to discontinue any product at any time.

5. Shipping and Delivery

We offer shipping through Yunexpress International Express. Delivery times range from 9 to 15 days. The shipping cost is £17. Delivery times are estimates and start from the date of dispatch. We are not responsible for delays caused by customs or other factors outside our control.

6. Payment Terms

We accept payments via Stripe and PayPal. Payment must be made in full before orders are dispatched. By providing payment information, you confirm that you are authorized to use the payment method.

7. Returns and Refunds

We offer a 30-day guarantee on all products. To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging. To initiate a return, please contact us via email at support@pawsitivelyfurry.com or visit our contact page at https://pawsitivelyfurry.com/contact-us/. Refunds will be processed within 14 days of receiving the returned item.

8. Privacy Policy

We are committed to protecting your privacy. Any personal data collected will be used in accordance with our Privacy Policy, which you can find on our website. We use third-party services like Stripe and PayPal for payment processing, and your information may be shared with these services for the purpose of completing your purchase.

9. Legal Disclaimers

L PAWSITIVELYFURRY LTD is not liable for any misuse of the products sold on our website. All products should be used in accordance with the manufacturer’s instructions. We make no warranties or representations regarding the accuracy or completeness of the content on our website.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes relating to these terms and conditions will be subject to the jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms regularly to ensure you are aware of any updates.